Hanif Khan
Senior Business Operations & Change Leader | E-commerce & Retail | Driving Scale, Process Excellence & Revenue Impact | MBA, LSS Black Belt
- Role
- Senior Manager at Nykaa
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hanif Khan
I’m a results-driven Business Operations and Change Leader with 20+ years of experience across sales, customer service, e-commerce operations, catalog management, and large-scale change management.Across my career, I’ve helped organizations scale operations, improve customer experience, and unlock efficiency by combining structured frameworks with hands-on execution. I’ve led cross-functional teams, managed complex process transformations, and driven measurable outcomes in revenue protection, cost reduction, SLA improvement, and operational excellence.With an MBA in Marketing, Lean Six Sigma Black Belt, and Project Management certification, I bring a balance of strategic thinking and execution discipline. I’m particularly strong at:• Translating business goals into executable roadmaps• Leading teams through ambiguity and change• Fixing broken processes and scaling what works• Building governance, SOPs, and performance metricsCurrently, I work closely with e-commerce and retail ecosystems, supporting initiatives around catalog accuracy, pricing & discount governance, CX improvements, and operational scalability.I see myself as a change agent—someone who improves systems, develops people, and leaves the business stronger than before.
Experience
Senior Manager
Apr 2024 — Present · Mumbai, IN
Leading Catalog, SEO, Cart Rules, Pricing & Website operations for Nykaa Fashion- Managed successful implementation of Seller Panel and Catalog Tool integration, reducing manual intervention by 60%- Collaborated cross-functionally with tech, marketing, and analytics teams to enhance customer experience and product discoverability- Drove Lean initiatives to streamline internal processes, increasing operational efficiency.
Education
University of Mumbai
Bachelor of Commerce (B.Com.), Business/Commerce, General
2000 — 2005
Simplilearn Alumni
PMP, Project Management
Sikkim Manipal University - Distance Education
Master of Business Administration (MBA), Marketing
2010 — 2013
Skills
- Public Speaking
- Customer Relationship Management (Crm)
- Management
- Telecommunications
- Mba Graduate with Team Leader Experience
- Leadership
- Customer Satisfaction
- Windows
- Marketing
- Microsoft Word
- Team Leadership
- Strategic Planning
- Social Media
- English
- Microsoft Office
- Sales
- Microsoft Excel
- Powerpoint
- Research
- Team Management
- Customer Service
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.