Hanibal Gnahoui

Manager @Maryland Athletic Club Mac

Baltimore, MD, US

Managing and leading a customer service department at a high-end health club in the Luxury District in Harbor East. •Hiring, training, and coaching/counseling a team of 12-15 individuals to support a club members•Walking new employees through new hire paperwork, collecting essential documents for HR •Developing and implementing training programs for First Impressions Team•Negotiating, maintaining relationships with, and keeping up to date files on external contracts with vendors•Managing Cafe and First Impressions budgets and payroll, totaling in excess of schedules for First Impressions full-time and part-time employees•Developing and managing strategic and profit plans for First Impressions and Cafe and in line with company goals; reporting monthly on progress of department goals•Leading and participating in performance evaluations, productivity analysis and team rewards