Hani Harrise

About Hani Harrise

You will be the storyteller and the story itself.\"– Elif Shafak, The Forty Rules of LoveAs a Senior Customer Success Specialist at Kovai.co, my mission is to guide customers through their journey, helping them turn challenges into growth opportunities. I’m passionate about ensuring clients realize the full value of our solutions and become long-term advocates for our brand.With a foundation in Electrical, Electronics, and Communications Engineering, I approach customer success with an analytical mindset, focusing on building strong, lasting relationships. My goal is always to deliver measurable outcomes that benefit both the customer and the business.Here’s what I bring to the table:Customer-Centric Problem Solving: I proactively identify needs and align solutions to drive success.Relationship Building: I foster trust and collaboration to ensure clients feel valued at every step.Strategic Insight: From onboarding to retention, I focus on outcomes that matter—empowering clients to achieve their goals.Outside of work, I’m an avid writer and reader, constantly seeking inspiration for growth and creativity. I’m also a lifelong Manchester United fan and a professional footballer, where I learned the value of teamwork, resilience, and strategy—skills I bring to my career every day.For me, Customer Success is about making a meaningful impact—whether it’s empowering clients to reach their goals or fostering a culture of collaboration. Let’s connect if you\'d like to discuss Customer Success, growth strategies, or the valuable lessons we learn both on and off the field.

Experience

1. Customer Success Manager

   Freshworks

   Oct 2025 — Present · Chennai, IN

Education

• SVS College of Engineering

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

  2015 — 2019

• MEDDIC Academy

  Introduction to MEDDIC, Selling Skills and Sales Operations