Hang Huynh
Data Science → SDR | Avid Cyclist 🚴 | Automation Nerd | Smiling and Dialing
- Role
- Customer Success & Logistics Coordinator at Meals Direct LLC.
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Hang Huynh
I work with ecommerce brands and Amazon sellers who are investing in advertising but…
Experience
Customer Success & Logistics Coordinator
Jan 2025 — Present · Philadelphia, PA, US
Engaged with 30+ drivers and clients daily over phone and in person. Adjusted communication style to build trust and solve problems quickly in a high-pressure environment• Handled objections from frustrated clients by validating their concerns, reframing the situation, and guiding conversations toward fast, practical solutions that kept deliveries on track• Built an automation tool to handle weekly eligibility checks for client records, which freed up hours of manual work, leading to faster billing cycles and fewer missed payments• Proactively tailored communication to each stakeholder’s priorities - increased satisfaction and delivery responsiveness, helping retain key partnerships and reduce friction across teams
Education
Temple University
Bachelor of Science - BS, Data Science
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