Steve Handy
VP, Customer Success | XM Expert | 2 IPOs + 3 Acquisitions | Driving 115%+ NRR and 90%+ renewal rates
- Role
- VP, Financial Services Customer Success at Qualtrics
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Steve Handy
As VP of Financial Services Customer Success at Qualtrics, I lead a team of 10 customer success professionals managing over $70M in ARR across some of the largest financial institutions in North America. Our mission is simple: deliver measurable outcomes for our clients while driving sustainable growth for the business.With over 15 years of experience across customer success, marketing, and business development, I specialize in aligning customer experience strategies with commercial impact. In the past year alone, we’ve improved NPS by 15 points, increased renewal rates to 95%, and driven $5–10M in expansion annually—by focusing on deep client partnerships, data-driven health models, and scalable engagement strategies.I’m passionate about transforming CS into a proactive, value-generating engine. Whether it’s implementing operational improvements, standardizing QBRs, or mentoring high-performing teams, I bring a bias for action and a commitment to continuous improvement. My leadership style blends empathy with accountability, empowering teams to innovate and execute with purpose.At the core of my work is a belief that customer success is not just a function—it’s a growth strategy. I thrive on building trust with clients, influencing cross-functional outcomes, and helping both people and businesses reach their full potential.
Experience
VP, Financial Services Customer Success
Feb 2023 — Present · Provo, UT, US
Education
Brigham Young University
Bachelor’s Degree, Human Development
2006 — 2009
Skills
- Online Marketing
- Innovation
- Great Motivator
- Business Development
- Call Centers
- Software as a Service (Saas)
- Cloud Computing
- Start-Ups
- Online Advertising
- Management
- Product Development
- Search Engine Optimization (SEO)
- Social Media
- Problem Solving
- Operations Management
- Leadership
- Microsoft Office
- Sales
- Product Marketing
- Product Innovation
- Online Survey Design
- Social Media Marketing
- Strategic Partnerships
- Public Speaking
- Interpersonal Skill
- Customer Retention
- Customer Service
- Personal Branding
- Time Management
- Sales Management
- Entrepreneurship
- Web Marketing
- Project Management
- Marketing
- Consulting
- Wordpress
- Web Hosting
- Eportfolio
- Client Success
- SEO
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