Hana Wright

Manager of Customer Success, North America @Ardoq

Manage, retain, recruit, and develop a team of high-performing customer success team members to achieve and exceed retention and revenue quotas -Collaborate with other departments, such as sales, product, support, marketing, and partnerships to ensure a positive customer experience and facilitate growth goals-Implement scalable processes to achieve predictable revenue growth including iterating on playbooks as well as forecasting and sales resource planning, including churn and upsells