Hana Lily Caruso

About Hana Lily Caruso

As a project manager, administrative mogul, customer service savant, and technical writer, I leverage my diverse skill set to drive growth and innovation in various fields. With over 10 years of experience in leadership roles, thorough know-how of new business development, and application of sales/human psychology, I\'ve successfully optimized processes while consistently increasing efficiency through strategic project management, high-level administrative skills and foresight in business and client needs.With a robust background in a myriad of sectors, my expertise and continued interests lie in project management, leadership, purpose-driven ethos and creating secure organizational systems that support and elevate a team\'s efficiency, effectiveness and wellness. My approach is rooted in continuous improvement, innovation and psychological applications to ensure clients, employees and businesses remain at the competitive forefront of their industry.Having earned a bachelor\'s degree in psychology, alongside continued certifications throughout my career, I\'m passionate and endlessly curious about people. I\'ve applied my knowledge and skills in this sector to continuously pursue human-centric roles, always striving to create an engaging, innovative and meaningful work environment. Furthermore, I have a strong background in relationship and communication counseling, diversity, equity, and inclusion, and career counseling, which I believe are essential for fostering positive and productive relationships in both personal and professional settings.

Experience

1. Office Administrator

   KIOSK Information Systems

   Jan 2025 — Present · Louisville, CO, US

   Piloted internal communications across six departments - including engineering and manufacturing - contributing to a 50% increase in operational efficiency using Google Workspace and Microsoft Office.• Managed high-level calendars and coordinated meetings for executive leadership, project managers, and department heads, regarding customers on site and external stakeholders resulting in seamless project execution 100% of the time.• Spearheaded and successfully delivered on multiple projects within the events, creative and administrative sectors through strategic planning around deadlines, budget and business requirements; providing invaluable outcomes and long term impacts.• Managed weekly and monthly financial statements and objectives to run by executive leadership.• Supplied general administrative support to project managers and team leads, enhancing communication and project coordination, resulting in a 25% improvement in project timelines.• Created weekly and monthly content to ensure timely updates to monitors and internal systems.• Liaised with vendors, suppliers, and internal stakeholders to support operations on a weekly, biweekly and monthly basis.• Supported HR and finance teams with document preparation, onboarding, and compliance tasks, ensuring smooth operations.• Maintained and organized company records, digital files, and documentation.• Assisted with purchase order tracking, invoice processing, and expense reporting.

Education

• Boulder High School

  High School Diploma

  2003 — 2007

• University of Canterbury

  Bachelor of Arts (BA), Psychology, Sociology

  2010 — 2013

• XploreAsia

  120 hour TESOL Certificate, Teaching English or French as a Second or Foreign Language

Skills

• Language Teaching
• Public Speaking
• Microsoft Word
• Social Media
• Behavioural Analysis
• Training
• Career Development Coaching
• Interpersonal Skills
• Organizational Effectiveness
• Community Outreach
• Management
• Blogging
• Leadership
• Computer Proficiency
• Marketing
• Psychology
• Conflict Resolution
• Microsoft Office
• Sales
• Communication
• International Sales
• Research
• Counselling
• Facebook
• Customer Service