Hana Eicher

About Hana Eicher

Results-proven, peak performing, multi –disciplined executive with a record of fast track, performance-based progression and documented achievement. Created strategic partnerships with local business and government agencies as well as non-profits and civic groups. Established new programs and strengthened existing programs and services to increase patient growth and retention. Consistently drove measurable efficiency gains, sales and prot increases and customer relations improvements. Developed processes/implemented best practices to aid the Sales Force drive new business, assist in renewal of client contracts, achieve revenue growth through upgrades, and increased product penetration through solid lead generation. Implemented strategic business solutions to provide clients with streamlined path for resolution of questions about their complex product offerings. Successfully led organizational turnarounds/realignment initiatives and built well-respected, efficient and effective businesses.Established strong, matrix-ed relationships with business units’ leaders to facilitate, change and strengthen organizational alignment to meet client delivery schedules, expectations and maximum client satisfaction. Deeply committed to staff development and full potential attainment. Combined comprehensive background in sales and account management, operations of the home office departments as well as Project Management. Multilingual.Specialties: Client Services/Management/Strategic Leadership/Consensus Building/Customer Satisfaction Focus/Process & Productivity Improvements/Results Driven/Best Practices/Cost Reductions/ Program Management/Restructuring/Turnarounds/Integration & Consolidation/Cross-Functional Teams/Decisiveness/Results Orientation/ Communication/Influence/Change Leadership/ Cultural Competence/Collaboration/Team Focus/ Empathy/ Personal Integrity/ Excellent presentation skills/Risk Mitigation

Experience

1. Director, Provider Relations

   Applied General Agency

   Jul 2021 — Present · US

   Optimizing strategic relationship with medical groups nationwide.

Education

• University of Phoenix

  Masters, Marketing

  2010

• University of Phoenix

  BS, Business Administration

• University of California, Berkeley, Haas School of Business

  Executive Development Program

  2008

Skills

• Hmo
• Provider Relations
• Business Process Improvement
• Process Improvement
• Health Policy
• Account Management
• Change Management
• Health Insurance
• Managed Care
• Business Intelligence
• Healthcare Information Technology
• Insurance
• Executive Management
• Business Planning
• Visio
• Budgets
• Pmo
• Ppo
• Leadership
• Cross-Functional Team Leadership
• Healthcare Consulting
• Medicare
• Strategy
• Hipaa
• Sales Operations
• Disease Management
• Project Portfolio Management
• Network Development
• Enterprise Software
• Crm
• Employee Benefits
• Health Care Reform
• New Business Development
• Consulting
• Sales
• Business Analysis
• Medicare Part D
• Management
• Team Building
• Project Management