Han Zhu
Data Science @ Intuit
- Role
- Staff Data Scientist at Intuit
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Han Zhu
Business and Data Analytics
Experience
Staff Data Scientist
Oct 2021 — Present · Mountain View, CA, US
Scaled a zero-to-one standalone bookkeeping service end-to-end and owned data science strategy from problem statement up to and beyond go-to-market enablement-Enabled AI-assisted features within customer servicing flows, and designed learning plans and measurement frameworks to assess impact and drive iterative improvements-Drove +20% YoY increase in customer retention through actionable insights and recommendations to Executive leadership-Identified and closed critical gaps in customer service delivery, resulting in a 30% improvement in service quality and customer satisfaction-Led annual cross-functional forecasting and budgeting processes for core business KPIs, informing target-setting and product roadmap and prioritization
Education
Duke University
Bachelor of Science (B.S.), Economics
2008 — 2012
Duke University
B.Sc, Economics
2008 — 2012
Skills
- Microsoft Excel
- Economics
- Research
- Design Thinking
- Tableau
- Bloomberg
- Marketing Analytics
- Financial Analysis
- Microsoft Office
- Business Analysis
- Digital Marketing
- Sql
- Agile Methodologies
- Credit Card Analytics
- Financial Modeling
- Sas
- Mandarin
- Financial Risk Management
- Credit Analysis
- Statistics
- Data Analysis
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