Hamza Mansour
Senior Associate @Wealthsimple
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WORK HISTORY
Senior Associate @Wealthsimple
Acting as one of the primary escalation and support leads for Investing, Trading, and Crypto, coaching agents in real time on complex client cases, handling manager-level escalations, and serving as a trusted decision-maker for high-risk or sensitive cases- Driving process improvement and operational excellence by designing, documenting, and maintaining core team resources (Guru, macros, workflows), introducing new processes that reduced friction for agents, improved client experience, and clarified ownership across CX, Product, and Engineering- Leading enablement, onboarding, and coaching initiatives by supporting new hires, mentoring agents through shadowing and feedback, and proactively identifying skill gaps to improve performance, confidence, and consistency across the team.
EDUCATION
DeGroote School of Business - McMaster University
Honours Bachelor of Commerce, Business/Commerce, General
McMaster University
Interdisciplinary Minor in Sustainability
Cambridge Assessment International Education
International General Certificate of Secondary Education (IGCSE), High School/Secondary Diplomas and Certificates
ABOUT HAMZA MANSOUR
Passionate about helping Canadians achieve financial freedom through innovative solutions at Wealthsimple!
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