Hamza Khan
Technical Support Engineer @Smart Dental Compliance & Training
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WORK HISTORY
Technical Support Engineer @Smart Dental Compliance & Training
Enfield, GB
Prioritised tickets based on issue severity through Trello and daily team meetings, providing technicalsupport and resolving 98% of customer complaints• Onboarded clients and conducted 100+ training sessions, leading to a 30% increase in product adoptionand a 20% increase in client satisfaction• Quality assured 10+ app test plans manually, improving stability and reducing bugs by 25% pre-release
EDUCATION
University of Bedfordshire
Master of Science - MSc, Cyber Security with Project Management
University of Engineering and Technology, Taxila
Bachelor of Science - BSc, Computer Science
ABOUT HAMZA KHAN
I am a customer-facing technical professional with 4+ years of experience supporting and…
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