Hamza Z.
Tech Project Manager | Service Delivery Manager | Sewanee Alum
- Role
- Service Delivery Manager at Adapture
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
Experience
Service Delivery Manager
Sep 2025 — Present · Atlanta, GA, US
Managed enterprise client service delivery for Cloudflare environments, ensuring SLA adherence and operational reliabilityLed change management processes and CAB coordination for production updates and infrastructure modificationsOversaw monitoring of SOC alerts, traffic patterns, and platform performance to proactively address risks and incidentsSupported CI/CD pipeline workflows and deployment oversight, including Cloudflare Workers implementationsAdministered IT service delivery operations using ITSM platforms such as ServiceNow, Jira, and Zoho Desk to track requests, incidents, and resolution timelines
Education
The University of the South
Bachelor of Science - BS, Mathematics; Economics
Roots IVY International School
High School Diploma, Computer Science, Mathematics, Business Studies, Economics, Commerce, Accounting
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.