Hamza Rashid
ServiceNow || CSA || CAD || CIS-DF || ITSM || ITIL || Application Development || SNOW Integration
- Role
- Analyst at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Hamza Rashid
ServiceNow Developer/Administrator:**- IT Service Management (ITSM) module, demonstrating extensive work experience- Expertise in update set management, including migration and merging of update sets- Understanding and execution of Incident Management, Change Management, Problem Management, Knowledge Management, and Service Catalog Management- Catalog item creation and workflow development for streamlined processes- knowledge of Business Rules, Scripts Include, UI Action, Client Scripts, UI Policies, Email Templates, and Notification systems- Access Control List (ACL) implementation for enhanced security measures- Hands-on experience in configuring Import Sets, Data Sources, and Transform Maps- Successfully led ServiceNow version upgrades, ensuring the platform\'s alignment with evolving business needs.
Experience
Analyst
Nov 2022 — Present · Noida, IN
Transitioned to a new role specializing in Accessibility Testing for a major ES project. I am now responsible for ensuring digital products and services meet global accessibility standards. My work involves evaluating web and mobile applications to identify barriers for users with disabilities and providing remediation solutions. I am dedicated to ensuring full compliance with WCAG (Web Content Accessibility Guidelines) to create an inclusive user experience.
Education
HCL Training and Staffing Services
Tech Bee ( +XII ), Information Technology
B.K.D ALDRICH PUBLIC SCHOOL
10+2, PCM
Amity University
Bachelor's of Computer Applications, Information Technology
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