Hamza Ashraf

About Hamza Ashraf

A Qualified IT Professional with 8 years of IT experience including 7 years of experience on ServiceNow Development and Administration.• ServiceNow Analyst with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Scoped Applications, Knowledge Management and Release Management, Service Portal, Discovery, CMDB, Service Mapping, Service Watch, and GRC.• Experience din Service Management and Service Delivery Process.(ITIL Frame Work).• Experience in ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (ServiceNow).• Experienced on self-service portals to create widgets by using Angular Js. • Experienced in conducting ITSM Assessment on ITIL processes including, Incident Management, Problem Management, Change Management, Release Management, Service Request Fulfillment, and capabilities Service Catalog, Asset Management and Inventory Management. • Worked as Service Portal Developer and was responsible for the successful design and delivery of modern responsive service management portals on the ServiceNow platform.• Extensively worked in creating customized service portal, UI Pages, Application Work Flows as per the client need. • Experience in developing custom developed applications using ServiceNow.• Worked on portal development that included writing down angular JS widgets more on the client side, server side so making sure these widgets work both on desktop and as well as mobile level.• Experience using DISCOVERY to load configuration information to CMDB. With good hands-on experience with discovery lifecycle.• Hands on experience in CMDB, Discovery and Asset Management Services. • Expert in providing enterprise Single Sign-On (SSO) solutions and integration of applications using OKTA & ADFS.

Experience

1. Servicenow Itom Developer Lead

   KPMG US

   Feb 2020 — Present

   Worked on Service Catalog and Portal development that included writing down AngularJS widgets more on the client side, server side so making sure these widgets work both on desktop and as well as mobile level.• Lead the design, development, and implementation of all enhancements, configurations, and upgrades to the ServiceNow platform.• Lead team activities as needed, including which are part of the Agile process such as scrum meeting.• Experienced with SNOW and IBM TADDM, performing discovery of CIs into the CMDB, and performing daily CI Data Governance ( Purge / Merge ) of discovered data with Application dependencies. Performs as both a people management capacity and a “hands on” technical leadership capacity• Service Portal custom development, specifically the portals for Customer Service Management (CSM)• Manages users, groups and roles. Tracked and analyzed customer service data with CSM.• Activated Customer Service Management, activate additional plugins for Customer Service Management, set up customer information, set up the case management features, set up communication channels• Worked on flow designer actions, extension points, quick start tests, domain separation in Customer Service Management, limit knowledge base access to internal users• Developed the components installed with Customer Service Management, components installed with additional plugins for Customer Service Management and open frame API• Configured Event Management (ITOM) by configuring Connector Instances and Connector Definitions. • Configured ServiceNow discovery and orchestration• Performs integrations and process automation using ServiceNow Orchestration.• Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event Management, Service Watch/Service Mapping.