Hamsa P. P.

About Hamsa P. P.

A seasoned Information Technology Service Delivery leader, IIMK Alumni and an India Navy veteran with two decades of experience in GCC (Build / Operate / Stabilise / Transfer), Core IT Infrastructure Management (Datacentre, Server, Virtualization, Citrix, Network, Cloud, on-prem DC), and Bot Development (Chat Bot, Voice Bot, Software development). I have over three decades of overall work experience across Defence / Aerospace and Corporate worlds.Demonstrated expertise in building and leading high-performing, multi-location functions and global capabilities. Highly adaptable and entrepreneurial, with a strong ability to build business relationships across diverse domains. Spearheaded large-scale transformations intersecting technology, operations and control functions; identifying AI-driven opportunities, deploying cutting-edge capabilities, and driving business modernization, automation, and process re-engineering. Experienced in influencing global C-suite stakeholders on budget, strategic objectives, and complex solution delivery. Deep expertise in operational risk and resilience spanning systems, vendors, people, and processes. Proven impact, with a strong focus on business strategy, talent development and employer branding.| GCC buildout | Datacentre | Cloud | End-user Computing | Digital Workplace | End-user Security | Automation | Tooling | Innovation | GenAI | ITIL | Agile | Service Delivery | Project Management | Service Transition | Service Stabilisation | Resource & cost efficiency | IT Budgeting |

Experience

1. Executive Manager - End User Experience India

   Commonwealth Bank

   Jan 2022 — Present · Bengaluru, IN

   CBA Services Pvt. Ltd.(CBA India / CommBank India / CBAI) is a GCC (Global Capability Centre) of Commonwealth Bank of Australia, the largest bank of Australia. As a Senior Vice President (Executive Manager) I manage the End-user IT services. Also, a member of the CBA India Extended Leadership Team (XLT) contributing to the organisation’s purpose, strategy & resiliency.I manage a team of ~170 members in delivering IT Services like DWS / EUC, IT Support,$11m AUD IT Budget, IT Procurement, IT Asset Management, Vendor Management, User Change Management, GCC Build / Grow / Stabilise / Office expansions, Win11 upgrade, AI adoption drives and other major IT projects for the India staff across CBA, Bankwest, ASB, x15 & EPZ.As a CAL (Chapter Area Lead), I co-manage the global end-user services like Active Directory, JAMF, Intune, SharePoint, Power Platform, Copilot Studio, Unified Communication & Collaboration (EXO / Email, Enterprise Vault, MS Teams, Meeting Room Technology / Live Event / Digital Signage / LED walls), IT Service Desk (Voice & Non-Voice), Risk & Governance, Chat Bot Development, Agentic AI adoption, Voice Bot Development, ITSD Contact Centre migration, Service Transition and Stabilisation. Managed SCCM, Software Packaging, Application Life Cycle, End-user Vulnerability for 55K workstations globally, in addition to numerous Automation & Innovation initiatives.Also managed the 90-member Network team for 7 months and delivered major projects / upgrades like SDWAN 600+/ Mist WIFI 300+/ Firewall / Proxy / F5 LB / Router / Switch, ISP Insourcing / Billing avoidance & Savings, Procurement / Vendors & ~$2.5m AUD budget in addition to the Network Run tasks.

Education

• Indian Institute of Management Bangalore (IIM Bangalore)

  EEP, Strategic Management of Innovation

• Manonmaniam Sundaranar University (MSU), Tirunelveli

  BCA, Information Technology

  2003 — 2006

• Indian Institute of Management, Kozhikode

  EPGCITM, Information Technology

  2015 — 2016

• Sikkim Manipal University - Distance Education

  MBA IT, Information Technology

  2007 — 2009

Skills

• Citrix
• Infrastructure
• Data Center
• Information Technology
• IT Operations
• Antivirus
• IT Management
• Switches
• Dhcp
• Team Management
• Dns
• Windows
• Incident Management
• Vmware
• Sccm
• Project Management
• Requirements Analysis
• Servers
• Itil
• Virtualization
• Routers
• Vendor Management
• Project Planning
• Aix
• Agile Scrum
• Cisco Technologies
• IT Service Management
• System Administration
• Security
• Service Delivery
• Technical Support
• Disaster Recovery
• Networking
• Active Directory
• Vmware Esx
• Windows Server
• Microsoft Certified Professional
• Management
• Microsoft Exchange