Hampig Sinanian
Service Desk Specialist @WorkJam
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WORK HISTORY
Service Desk Specialist @WorkJam
Montreal, QC, CA
EDUCATION
Notre Dame University - Louaize (NDU)
Diploma
SKILLS
ABOUT HAMPIG SINANIAN
Greetings! I\'m Hampig, a seasoned IT professional and dedicated IT Support Team Lead with a penchant for harnessing the power of SaaS tools and embracing modern technologies to elevate user experiences. Leading dynamic IT teams both in Armenia and the USA has equipped me with a global perspective, enriching my approach to technical support leadership. I find joy in fostering collaborative environments where teams thrive, and individuals grow their skills. My passion lies in seamlessly integrating SaaS tools and cutting-edge technologies to enhance operational efficiency and user satisfaction. Whether it\'s troubleshooting complex issues, implementing automation solutions, or optimizing IT infrastructure, I bring a wealth of experience to the table. Areas of Expertise: Demonstrated ability to mentor, guide, and develop team members for professional growth. High emotional intelligence, professional adaptability, and client relationship management skills. Proficiency in troubleshooting and resolving complex IT issues, ensuring minimal downtime. Hands-on experience with SaaS tools and a keen interest in integrating modern technologies to enhance operational efficiency. Implementation of training programs to upskill team members and ensure the team is aligned with the latest industry trends. Products/Tools I’m familiar with: Microsoft Office 365 Okta Apple JAMF Kandji DataDog Git Slack Google Workspace Powershell Helpdesk Tools (Jira, Intercom, SalesForce, Zendesk and Freshdesk)
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