Hamilton Tsen

Supervisor @J.P. Licks Homemade Ice Cream Cafe

Wellesley, MA, US

Started working at J.P. Licks in May as a crew member and quickly took on increasing responsibility through strong work ethic, consistency, and teamwork. Recognized for reliability, customer service, and leadership on busy shifts and promoted to Supervisor. Support daily store operations in a fast paced, high volume environment by leading shifts, coordinating team members, and ensuring smooth service during peak hours. Train and mentor new employees, assist with opening and closing procedures, handle customer concerns professionally, and help maintain company standards for quality, cleanliness, and efficiency. Work closely with management to keep operations organized while fostering a positive and supportive team atmosphere.

Boston University

Chemistry of Medicine

Questrom School of Business, Boston University

Business Administration and Management, General