Hameedullah M
ITS Engineer @ Amazon | IT Support, Python
- Role
- its Engineer at Amazon
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Hameedullah M
Hi, I’m Hameedullah, currently working as an IT Support Engineer at Amazon, where I apply…
Experience
its Engineer
Apr 2022 — Present · IN
Provide tier-1 and tier-2 support for new hires, including account setup, hardware shipping inquiries, and Day-1 onboarding assistance.2. Troubleshoot and resolve technical issues across Windows, macOS, and Linux environments, including profile corruption, audio playback, and VPN connectivity.3. Manage user accounts in systems such as Active Directory and Exchange, Office 365, handling password resets, mailbox provisioning, and shared mailbox configurations.4. Coordinate security measures, including FIDO2 security key registration, PIN resets, and general compliance troubleshooting for company-issued devices.5. Deploy and configure collaboration tools, offering support for Slack, Amazon Chime, WorkDocs, SharePoint, and other productivity platforms.6. Investigate escalations (e.g, hardware issues, lost or stolen devices, or shipping problems) and liaise with the Manager on Duty (MOD) or specialized teams when necessary.7. Use ticketing systems to document, prioritize, and escalate support requests, ensuring quick resolution and a high level of employee service.
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