Karim Michael Hambach

Sr Customer Success Manager - Adobe Experience & Document Cloud - Corporate Video Maker @Adobe

Proud receiver of multiple Customer Success Awards and nominations for Upsell and Growth opportunities, Team Collaboration and Creativity/Innovation projects. My mission and passion are dedicated to enhancing my customer\'s knowledge, experience and success through the best possible utilization of the Adobe Solution across all three clouds, the Experience (Marketing & Sales) Cloud, the Creative Cloud and the Document Cloud. I take a key interest in understanding, helping shape and optimize my customers digital strategy and roadmap by pursuing their growing business requirements of the Adobe products portfolio. I am the bridging point of trust between my customers stakeholders and Adobe’s enabling teams whilst driving and retaining business value through knowledge, solution optimization and usage as well as best practices. I advocate my customers interests and wishes throughout the Adobe organization. I also take pride in initiating and leading multiple regional projects geared at improving and optimising internal processes to facilitate faster customer on-boarding and more efficient ways to help make Customer Success is not a destination, it is a journey! As a side occupation and as part of my almost decade old CSM TV Channel, I enjoy producing and creating on a regular basis Customer Success Stories & Interviews as well as internal and external event videos by leveraging the Adobe Creative Cloud solutions such as Adobe Photoshop, Premiere Pro, After Effects, Media Encoder, Adobe Express, Adobe Rush and Adobe XD. Adobe - Bridging Science (Data) & Arts (Creativity)