Hal Rappaport

About Hal Rappaport

I am passionate about creating relationships with business leaders to understand what they need from IT teams to do their best work. Throughout my career, I have leveraged my technical skills to translate business requirements into cost-effective, large-scale IT solutions. I design, deliver, and deploy systems that improve efficiency and generate positive feedback from end users.As a strategic partner and senior project manager, I work alongside senior leaders to make sure that IT solutions align with the overall business strategy. I have overseen global SAP migrations, Global CRM deployments, built a brand-new point-of-sale system from scratch, and led IT initiatives through multiple mergers and acquisitions. I am also a certified LEAN IT Expert and a Six Sigma Green Belt.Some positive outcomes include:$100K productivity gain—business connectivity solution.$760K savings over 3 years—data center build. 60% faster product introduction timeline—process automation. 25% increase in end-user satisfaction—system design and functionality.When I am not creating IT solutions to business challenges, I can usually be found writing. As a published novelist and a technical writer with a broad portfolio, I thrive on using words to delight, educate, and engage readers.Specialties: Project Management, Data, CRM, ERP, IT Solutions, Six Sigma, IT Infrastructure Planning, Global System Migrations, Business Partnerships, Productivity, Cost Control, Process Improvements, Process Automation, Team Leadership, Training, Supervision, IT Operations, Global Migrations

Experience

1. IT Operations Director - Cell Therapy and IT Site Leader Rockville Manufacturing Center

   AstraZeneca

   Jun 2023 — Present · Rockville, MD, US

   Build strong strategic relationships with complex customer groups and senior stakeholders•Assess and prioritize requirements in line with IT strategy •Develop and maintain the customer account plan, including accurate customer forecasting, demand planning, and effective delivery of the plan•Manage a portfolio of investments, prioritizing to align with emerging business strategy•Lead high-level investigations on requirements specifications and feasibility studies, developing a range of options aligned to business and IT strategy•Lead business impact assessments, identifying risks and issues that may affect current and future business units and roles, and create business readiness plans•Proactively identify opportunities for IT to deliver innovative technology solutions to provide a competitive advantage •Present and gain commitment to IT initiatives, using specialist knowledge to gain commitment to established or new IT services•Single point of contact supporting the Rockville site, representing Global IT functions. Accountable for all IT services delivered on the site. •Work collaboratively with:o Business and IT leadership teams and other senior stakeholders to build their understanding of IT strategy, programs, and challengeso IT Strategy, Capability, Architecture, Portfolio Management, and Project/Programme Management to agree on the future shape of proposed solutions and initiate projects in partnershipo Work with other Business Partners to create alignment and identify cross-business innovative opportunities o Business Analysts manage requirements and build business caseso Portfolio Managers and Capability delivery leads to initiate projects, to initiate projects, clearly define scope, and monitor the delivery of project value compared to the promised benefitso Customer Service function to ensure the IT services plans are established for the customer group and are operating effectively

Education

• Thomas Edison State University

  Bachelor of Science, Information Technology

Skills

• Sharepoint
• Project Management
• Six Sigma
• Itil
• Erp
• Leadership
• Strategy
• Sap
• Security
• Business Process Improvement
• IT Operations
• Vendor Management
• Troubleshooting
• Crm
• Information Technology
• Outsourcing
• IT Management
• Mobile Devices
• Project Portfolio Management
• Business Analysis
• Disaster Recovery
• Technical Writing
• Visio
• Business Intelligence
• Requirements Analysis
• Unix
• IT Strategy
• IT Service Management
• IT Solutions
• IT Transformation
• Access
• Sap Data Services
• IT Security Best Practices
• Microsoft Excel
• IT Infrastructure Design
• Lean IT
• Ipad
• New Technology Evaluation
• Sap Security Administration
• Writing