Hallie Myers

Vice President Technical Support Service Global Delivery, Service Parts and Transformation @IBM

Led the maintenance service division dealing with hardware and software overseeing employees for Fortune 500 company. Responsibilities include: strategic initiatives, automation, innovations, transformation initiatives, cost accounting, profit margins, client satisfaction, project management, process improvements, budget, data analysis, change management, offshoring, plus supervised 8 direct reports. • Analyzed the business operation costs and changed the labor model through automation, offshoring, and employee reduction. Results improved client satisfaction and lowered costs significantly. • Conducted extensive data analysis and surveyed clients on client satisfaction globally to uncover root causes of client dissatisfaction. Developed and implemented numerous business solutions. Results notably improved client satisfaction. • Established new strategic client innovation and service centers in India, Bulgaria, and China. Determined locations, set up operations, conducted hiring, developed, and implemented comprehensive employee training. Results lowered costs by millions of dollars and achieved comparable service delivery levels. • Established numerous innovations, automation, and transformation initiatives. Results increased the profit margins