Hali Russell

About Hali Russell

I have a passion for helping people and making complex processes feel simple. My background spans onboarding, training, workflow optimization, and cross-functional coordination in the mental health space, along with earlier experience marketing professional services in the A/E/C industry. I’ve supported internal and external stakeholders alike, led initiatives that streamline systems and improve readiness, and built training and documentation that empowers both teammates and clinicians. Across roles I’m driven by creating clarity, strengthening relationships, and delivering solutions that help teams work more efficiently and effectively.

Experience

1. Senior Onboarding and Enablement Associate

   Spring Health

   Sep 2025 — Present

   Drive cross-functional initiatives that improve onboarding efficiency and therapist readiness, aligning processes across clinical, operations, and product teams.• Own quarterly feedback collection across operations, increasing visibility into provider experience trends and influencing strategic planning.• Train new and existing team members on internal workflows and tooling, contributing to faster team ramp-up and improved process consistency.• Became an owner of the offboarding process, managing 15 cases per month and triaging overflow to teammates to ensure even workload distribution.• Maintain all key responsibilities from prior role (below) while expanding scope to include broader process ownership and cross-team initiatives.

Education

• Cuesta College

  Associate’s Degree, Business Administration and Management, General

  2011 — 2014

• California State University, Monterey Bay

  Bachelor’s Degree, Business Administration and Management, General

  2014 — 2016

Skills

• Teamwork
• Facebook
• Creative Writing
• Social Media Marketing
• Microsoft Office
• Constant Contact
• Inventory
• Training
• Communication
• Photoshop
• Event Planning
• Administration
• Project Management
• Organization Skills
• Customer Service