Haley Herrera

About Haley Herrera

WHO I AM:Strategic, SPHR-certified human resources leader and embedded business partner at Starbucks. I have a history of strengthening employee relations, talent mobility, internal development, and change management across large business regions involving a variety of stakeholders and operations.Project Manager in Partner and Labor Relations at Starbucks. In this position, I serve as a trusted advisor and strategic partner to our C-suite leaders, stores, and partners in the US and Canada in leading programs that improve culture, engagement, and productivity.Being hand-selected to facilitate cross-functional recruitment, people operations, and communications initiatives that reinvented employee talent lifecycles and boosted staff engagement to support a critical shift in ways of working.Leader and collaborator who is known for strategic agility and clear, concise communications, with an aptitude for aligning operational strategies with corporate goals to ensure organizational effectiveness.MY COMPETENCIES INCLUDE:Human Capital Strategy • Business Partnership • Policy • Change Management • Talent Acquisition • Talent Management • Workforce Engagement • Training • Leadership Development • Project Management • People Operations • Executive Coaching • Communications • Risk Management • Lean Process Improvement • Business Transformation • KPI Management • Cross-Functional Leadership and more.HOW TO REACH ME:For over 50 years, we’ve believed in our hearts we’re not in the coffee business serving people – we’re in the people business, serving coffee - if you\'d like to explore career opportunities at Starbucks, please visit us online at https://careers.starbucks.com. I welcome your contact via LinkedIn.

Experience

1. Project Manager Partner & Labor Relations, Human Resources

   Starbucks

   Jan 2024 — Present · Seattle, WA, US

   Starbucks is a global coffee company with more than locations around the world and generating over $22B in annual revenues.I was promoted to serve as a Human Resources project manager and internal consultant on initiatives in the areas of partner (employee) relations, talent mobility, coaching and development, digitization, and change management efforts around talent processes and policies. To this end, I direct a matrixed organization of executive leaders and stakeholders strengthening organizational effectiveness, accelerating people services delivery, integrating our HR centers of excellence, and driving workforce engagement and retention through internal transformation and change management. Key achievements:Building a strategic HR function that delivered programs that improved culture, engagement, and productivity, using agile approach and adopting the internal governance to align and influence more than 200 HR and functional leaders around new ways of working.Rebuilding the Partner Relations Virtual Coach program, which standardized HR and performance management practices across diverse US and Canadian jurisdictions. I secured the sponsors; improved our content, UI/UX, and tools; and scoped a potential AI integration. Liaising with our senior executive team in the successful design, test, and pilot launch of the next-stage Internal Mobility and Onboarding Immersion programs, embedding our culture goals, corporate policy, HR workflows, and manager training.Standardizing employee relations case management ways of working on more than 50K cases annually, and integrating labor relations SOPs. This included partnering on a new charter, ServiceNow enhancements, branding, processes, and accountabilities.Orchestrating our Partner Relations, IT, and field teams in a digital transformation of electronic partner files in the Canada market.

Education

• University of Washington Tacoma

  Bachelor's degree, Political Science & Economics, Minor in Middle Eastern Studies