Haley Pearson Zayatz
Digitally Transforming Business & Saving Trees
- Role
- Senior Manager - Enterprise Customer Success Account Management, Pubsec at Docusign
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager - Enterprise Customer Success Account Management, Pubsec
Aug 2024 — Present · Seattle, WA, US
Senior leader driving revenue retention, growth strategy, and lifecycle excellence for DocuSign’s $45M+ SMG portfolio. I lead a multi-layered CS organization responsible for end-to-end customer outcomes — spanning renewal strategy, adoption, and long-term value realization across a scaled customer base.I operate at the intersection of customer success, revenue strategy, and organizational leadership — building high-performing teams, driving cross-functional alignment, and scaling programs that deliver predictable business outcomes. Under my leadership, the organization consistently achieves best-in-class retention while expanding the portfolio by 20% year over year.Passionate about developing leaders and ICs, strengthening operational rigor, and shaping customer-centric strategies that drive durable growth and enterprise impact.
Education
Michigan State University
Bachelor of Science , Communication and Media Studies
University of Washington
Foster Business School of Leadership for DocuSign , Organizational Leadership
Michigan State University
Bachelor's degree, Communication, Mass Media
2009 — 2013
University of Washington
PMP Certification, Project Management
2021
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