Haley Wilson
Service Desk Manager @Next
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WORK HISTORY
Service Desk Manager @Next
Managing first line system support for 550+ next retail stores, Head Office Users & next Warehouses.Managing a team of 31 support analysts and 3 Team leaders. Managing support calls each week.
SKILLS
ABOUT HALEY WILSON
Self motivated, hardworking, loyal and reliable. Confident and enthusiastic to learn new skills. Deliver an excellent level of support to the business ensuring SLA\'s are kept within business expectation. Monitoring call trends to highlight issues to systems areas to find fixes or temporary work arounds. Keeping costs down in the department. Managing third parties and leading their monthly Service Reviews.Strong people management skills in performance management, absence management and teams skill sets.
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