Haley Fritz
Consultant @SMG - Service Management Group
Signup · Get unlimited contacts
WORK HISTORY
Consultant @SMG - Service Management Group
Manage client portfolio of over $3 million and serve as main contact for global Restaurant Brands.• Develop and present multi-year strategy plans and consult with C-Suite Executives to maximize Guest Satisfaction Program ROI. • Maintain successful relationships to retain contracts and upsell new products, totaling approximately $1 million in past year.• Possess a strong understanding of customer experience analytics, CSAT/NPS scales, and market research to best serve clients as an industry expert. • Work cross functionally with Technology, Operations, and Insights teams to provide best in class client experiences.
EDUCATION
Missouri State University
Minor, Logistics, Materials, and Supply Chain Management
Lee's Summit West High School
High School, Overall 3.77 GPA
Missouri State University
Bachelor’s Degree, Marketing Research
ABOUT HALEY FRITZ
Marketing research professional with a passion for digging into customer problems and solving for the \'why?\'. I possess strong skills in initiative, communication, cross-functional team-work, project management, and data analysis. I enjoy working with others to achieve a common goal and tend to take initiative when opportunities arise. I am a quick learner on the job and am always looking for ways to expand my knowledge and experience in my field.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.