Ha Truong

Operations Specialist @Getir

US

Support warehouse operations in 3 major US cities, applying US Store Standard to ensure consistency and quality across all locations- Use data analysis skills to identify root causes of problematic orders and share findings with stakeholders on a daily and weekly basis to improve processes-Track inventory discrepancies on a daily basis and implement corrective actions, leading to the US becoming the number one country in the organization with the highest inventory accuracy- Develop and implement planograms for new warehouses based on data-driven insights and analysis- Provide daily performance metrics to store managers and use data to suggest improvements and optimizations to help them reach their KPIs- Create the majority of the company\'s standard operating procedures (SOP) and leverage this deep understanding to develop comprehensive training materials for new managers, shift leads, and employees- Participate in biweekly national training sessions and conducted in-person training for new and current managers- Conduct monthly store audits and use data to identify areas for improvement and optimize store operations- Conduct field visits and provide remote support to other cities, sharing insights and recommendations with City Lead and Area Managers

Computer Systems Institute

Customer Service Certification, Business/Commerce, General

DrinkMaster bartending School

Bartending/Bartender

Quoc Hoc - Hue High School for the Gifted

English Language and Literature, General

Bunker Hill CC

Associate’s Degree, Business Administration and Management, General