Hakim Maolud
Innovative IT Professional | Transforming Challenges into Solutions | Passionate about Tech Excellence and Digital Innovation
- Role
- Information Technology Help Desk Support at Insight Global
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Hakim Maolud
Currently completing my Course Careers certification for Information Technology
Experience
Information Technology Help Desk Support
Jan 2025 — Present · US
IT Helpdesk Specialist | AT & TProvide technical support to retail store advocates, assisting with network troubleshooting, device connectivity, and account access issues. Handle porting requests, ensuring seamless number transfers between carriers. Diagnose and resolve hardware and software issues, manage system permissions, and guide store employees through troubleshooting steps. Escalate complex technical problems to higher-tier support to minimize downtime. Strong focus on networking, telecom systems, and customer service to ensure efficient retail operations.
Education
Georgia Gwinnett College
Business, Management, Marketing, and Related Support Services
2016 — 2021
Douglas County High School
High School Diploma
CourseCareers
Certification , Information Technology
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