Hakeem al Hakeem

Field Services Engineer i @Verizon Authorized Retailer, TCC

Fishers, IN, US

Diagnosed and resolved issues with Cisco Meraki equipment, including models MX64, MX68, MR32, and MR36, to ensure optimal network performance.•Configured and troubleshot network infrastructure across multiple retail locations, covering a range of devices such as switches, firewalls, modems, and routers.• Ensured compliance with Verizon and PCI policies across all locations, maintaining a secure and standardized network environment.•Conducted audits of network setups in over 200 retail stores to verify compliance with company and regulatory standards.•Provided technical support and troubleshooting for various hardware devices, including printers, PCs, iPads, and network equipment, enhancing operational efficiency across sites.•Orchestrated the deployment and configuration of PCs and iPads for over 500 new stores within a 4-month timeframe.•Overseeing the comprehensive replacement and cleanup of Access Points in more than 300 stores.•Conducted monthly inventory of office supplies and products to ensure accurate stock levels and efficient resource management.