Hajar E.

Front Office & Operations Coordinator @Basile Hotel

Paris, FR

Managed daily front office operations: check-in/check-out, luggage handling, guest relations, reservations, and commercial quotes. • Coordinated with housekeeping, F&B, and concierge to ensure a personalized service. • Proficient in PMS Medialog for reservations, reporting, and client follow-up. • Supervised housekeeping tasks, team schedules, and daily operations; supported recruitment, onboarding, and training of new alternates. • Handled OTAs, invoicing, cash closure, and e-reputation management. • Assisted in internal communication: newsletters, process manuals, and strategic projects including digitalization and corporate offers. • Acted autonomously as Reception Supervisor when required; basic yield management

IAE Lille

Master 2 (M2), Master management controlling and audit

Edouard vaillant High School

scientific baccalaureate, Mathematics option

Université de Tours

Bachelor’s degree Economics, Market Economy

Université de Tours

Second year of Bachelor’s degree, Economics

Université de Tours

First year of Bachelor's degree, Economics

Université de Tours

First year of Medical studies, Medicine

IAE Lille

Master 1 (M1), Finance, Financial management and information systems