Haiyang Liu
Building next generation AI for customer support
- Role
- Engineering Manager at Assembled
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
Experience
Engineering Manager
Apr 2025 — Present · San Francisco, CA, US
Led AI product organization (voice, chat, email, copilot, and platform) across multiple teams.• Increased weekly AI resolutions 10×, from 6K to 70K per week in 10 months.• Hired 8 engineers in the first 4 months to meet aggressive growth targets.• Scaled AI Voice Agent from launch to $1M ARR in 6 months.• Grew org from one to three teams and promoted two tech leads to EM roles.• Achieved 99.99% uptime and reduced LLM costs by 70% through platform optimizations.
Education
Rice University
Bachelor, Computer Science
2010 — 2014
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