Hai Cao
Quality Manager and Member of Senior Staffs @Sparton
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WORK HISTORY
Quality Manager and Member of Senior Staffs @Sparton
Lawrenceville, GA, US
Successfully led Sparton to certified for ISO 9001, AS 9100, and ISO 13485. Provided leadership in development of responses to audit findings. Lead internal audit program in compliance with company Quality Management System, industry and government standards.• Interface with customers, suppliers, industry and government agencies on all quality issues and concerns such as customer complaints, warranty failures, and external audits. Successfully converted a very unhappy key customer by achieved on-time delivery and timely responded to their requests. • Develop strategy, implement, and validate technical reports for New Product lifecycle. • Implemented a new CAPA process that emphasizes on root cause analysis and solution efficacy. Lead cross-functional teams in failure investigation and continuous improvement. • Improved factory yields to ≥ 96% for all product lines, medical electronics and avionics.• Reduced MRB inventory from >$100K to ≤ $5K in 3 months.• Lead the development and measurement of division performance metrics. Established and measured key performance metrics (KPI) for all core processes.Chair senior staff quarterly management review.• Lead the development and maintenance of quality management system (QMS). Provide training to employees for compliance with ISO and military standards.
EDUCATION
San José State University
Post-Graduate Courses, System Engineering
University of Washington
Bachelor Science, Mechanical/Industrial Engineering
SKILLS
ABOUT HAI CAO
Seasoned Sr. Manager with 20+ year experience in electronic manufacturing industry spanned from Engineering Development and Design, Manufacturing and Test, Quality Management System and audit, to leading multiple global cross-functional teams simultaneously. Experienced in new product lifecycle from design, develop, manufacture, test, to deliver to customers in defense and space electronics industry. Consistently shipped within technical, schedule, cost, and quality commitments. Contracts typically were in the $1.0+ Mils. Communicated effectively with customers, suppliers, and with all levels within the organization. Recognized as a methodical problem solver, a good communicator, and a team player with excellent leadership skills and business acumen. Detailed knowledge of:• Excellent Business Acumen• Technical Program Management• New Product Development Process• Supplier/Customer Interaction• Financial Forecast/Management• Failure Modes and Effects Analysis• Lean (Six-Sigma) Manufacturing/SPC • ERP Software Concepts & Tools, SAP system• Manufacturing Processes Verification• IPC-610/AS9100/J-STD-001/DO-160/DO-178B• Quality Management System (ISO 9001/AS9100) Audit Specialties: Program Management. Global Cross-Functional Team Leadership, Communication - Verbal & Written; New Product Development - Design, Test, Manufacturing, and Delivery; Risk Management; Quality Assurance/Quality Management System/Quality Engineering; Electronic Manufacturing Operations Management.
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