Haily Wineland
Director, Product Delivery and Operations at Rate
- Role
- Director, Product Delivery and Operations at Rate
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Haily Wineland
Solving Complex Problems with Creativity and EmpathyI pride myself on my strong and consistent work ethic which has served me well in my career over the past 10+ years in the tech industry. Across all of my roles I worked to chase problems and solve them effectively, no matter how big or complex they might be. I have used these skills to adapt quickly to new aspects of any organization that I have served and overcome many unique and interesting challenges. I am continuously committed to upholding customer care and satisfaction, through working cross functionally to implement process improvement and create better and unique ways for teams operating in tech to thrive, while also leveraging existing technical process rubrics to optimize efficiency.
Experience
Director, Product Delivery and Operations
Oct 2024 — Present · Chicago, IL, US
Major Incident Management- Change Management- Strategic Product Ownership: ServiceNow [SNOW]- Strategic Product Ownership: Atlassian- Key Performance Indicator [KPI] creation and management- Analytics and Power Bi reporting- Information Technology Service Management [ITSM] Process creation, documentation and implementation- Sharepoint site creation, design and management- IT Operations and Employee Experience support- Software Development Lifecycle [SDLC] and Operations Process Auditing- Compliance Auditing- SAAS Platform User Management- Project Management
Education
Towson University
Drama and Dramatics/Theatre Arts, General
2003 — 2007
Cambridge South Dorchester High School
High School Diploma, General
1999 — 2003
Skills
- Management
- People Management
- Salesforce.com
- Customer Retention
- Customer Service
- Travel
- Pos
- E-Commerce
- Social Networking
- Merchant Services
- Email Marketing
- Editing
- Sales
- Online Advertising
- Customer Service Management
- Project Management
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Generating Revenue
- Leadership
- Public Speaking
- Tableau
- Creative Writing
- Pivotal Tracker
- Event Planning
- Social Media
- Basecamp
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