Hailey S.
Global Retail Trainer @Stella McCartney
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WORK HISTORY
Global Retail Trainer @Stella McCartney
London, GB
Stella McCartney is an iconic luxury fashion house under LVMH, renowned for its commitment to sustainability, innovation, and conscious design.As Global Retail Trainer, I lead the strategy, development, and execution of retail training across 38 stores and franchise partners, with wholesale support spanning 59 countries across EMEA, the Americas, and Asia Pacific. Training programs cover five pillars: Brand DNA, Sustainability, Selling & Styling, Product Knowledge, and Operational Excellence — delivered through in-store workshops, virtual sessions, and Stella Academy, our global e-learning platform.Key Achievements- Strategically launched Stella Academy, achieving 100% platform adoption, with 80%+ of the retail population engaging weekly, well above industry benchmarks- Developed the new S.T.E.L.L.A. Client Experience program, redefining service standards across global stores- Built a full training curriculum spanning evergreen brand foundations and seasonal campaign content- Evolved and globalised the Ambassador Program driving peer-to-peer micro-training across global markets
EDUCATION
International Dermal Institute
Certified, Specialist & Expert Certifications, Aesthetician/Esthetician and Skin Care Specialist
Comité International d'Esthétique et de Cosmétologie
Beauty Therapy Diplome International, Cosmetology/Cosmetologist, General
Elly Lukas Beauty Therapy College
Diploma of Beauty Therapy, Salon/Beauty Salon Management/Manager
International Therapy Examination Council
ITEC level 2 Diploma for Beauty Specialists, Beauty Specialist
Institute of Further Training and Education
Certificate IV in Training and Assessment , EDUCATION
Social Media College
Social Media Marketing Certification
ABOUT HAILEY S.
Global Retail Education Leader with over a decade of experience designing and delivering training programs that drive commercial performance across luxury beauty and fashion.My career spans the full spectrum of the industry - from formal education to brand training and global retail - giving me a rare ability to connect product knowledge, brand storytelling, and client experience into training that genuinely moves the needle.Currently at Stella McCartney (LVMH), I lead the strategy, development, and execution of retail training across a global network spanning 38 retail stores, franchise partners, and wholesale accounts across 59 countries — from London and Paris to New York, Milan, and Hong Kong. My work sits at the intersection of education and commercial performance — designing blended learning programs, evolving digital platforms, and partnering with cross-functional teams to ensure every initiative strengthens brand advocacy and drives measurable results.Previously at Sephora and Dermalogica, I built and scaled training programs across Australia and New Zealand, developed curriculum from the ground up, and delivered education to thousands of beauty professionals and retail teams.I\'m passionate about building training cultures where teams feel equipped, confident, and genuinely connected to the brand they represent.
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