Hailey Imperato

About Hailey Imperato

I am a results-driven strategic leader with experience in process improvement, strategy, and business operations for three of the largest service companies in the world. I have built a reputation for being the “go-to” to solve problems and implement solutions, which is driven by three core skillsets – UTILIZING DATA TO TELL A COMPELLING STORY AND INFLUENCE DECISION MAKING: I firmly believe that data is essential to making informed decisions, and is the best way to measure success and need for adaptation. I am skilled in packaging it in a way that the end user absorbs information effectively, removing barriers for making decisions.LEVERAGING EMPATHY TO CREATIVELY SOLVE PROBLEMS: I have led initiatives across a multitude of different front- and back-of house operational areas; my expertise is empathizing with team members and users to build relationships, fostering open communication, trust, and creativity. Empathy is also a critical tool in building relationships with implementers so that they trust the solutions and approach.COLLABORATIVELY LEADING CROSS-FUNCTIONAL AND MULTI-LEVEL TEAMS: I approach all projects and teams as an opportunity to learn from each other. My ability to lead cross-functionally is critical to innovative solutions, and I’ve learned that ensuring everyone has an equal voice also ensures success. I try to empower team members to think critically and independently in order to be the most effective leader and producer possible

Experience

1. VP Commercial Systems Strategy & Ai Innovation

   Holland America Line

   Apr 2026 — Present · Seattle, WA, US

Education

• University of Michigan

  Bachelor of Science (BS), Industrial Engineering

  2005 — 2009

• Northwestern University - Kellogg School of Management

  Master of Business Administration (MBA)

  2016 — 2018