Hailey Hudson-Smith
IT Service Management Professional
- Role
- Information Technology Specialist at Employment Development Department
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Hailey Hudson-Smith
Currently open to new remote opportunities in IT or even taking on new roles & …
Experience
Information Technology Specialist
Employment Development Department
Jun 2021 — Present · US
Manage change, release, and configuration processes within the IT branch, minimizing disruptions to business operations. Oversee end-to-end change lifecycle, coordinating cross-functional teams and facilitating Change Advisory Board (CAB) meetings. Enforce ITIL standards to ensure compliance, driving continuous improvement, risk mitigation, and alignment of IT services with organizational objectives.
Education
American River College
Associate of Arts - AA
2017 — 2020
Florin High School
High School Diploma
2006 — 2010
Skills
- Highly Detail Oriented
- Human Resources
- Organization
- Clerical Work
- Process Improvement
- Sourcing
- Time Management
- Telephone Skills
- Receptionist Duties
- Organization
- Employee Relations
- Leadership
- Employee Benefits
- Team Building
- Healthcare Information Technology
- General Office Skills
- Interviews
- Onboarding
- Healthcare Information Technology (Hit)
- Healthcare
- Microsoft Office
- Customer Service
- Project Management
- Clerical Skills
- Training
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