Hailey Schmitt

About Hailey Schmitt

I am a professional in ticket operations within the sports industry, with experience overseeing ticket sales, customer service, and event logistics for high-profile games and large-scale events. From managing ticketing systems to resolving on-the-spot issues at the gate, I’m committed to delivering a smooth and efficient experience for both fans and event organizers.With an understanding of ticket inventory, group sales, and customer relations, I’ve played a key role in streamlining operations and maximizing revenue for sporting events. I thrive in fast-paced environments, ensuring that every ticket transaction, from initial sales to post-event reporting, is handled with accuracy and attention to detail.I’m passionate about creating memorable fan experiences and working collaboratively with cross-functional teams to ensure the success of every event. Whether it’s managing box office staff, coordinating special ticket promotions, or providing exceptional customer service, my goal is to make every event seamless and enjoyable for all involved.

Experience

1. Ticketing Operations Coordinator

   Tennessee Titans

   Apr 2023 — Present · Nashville, TN, US

   Assist with event creation and ticket inventory management using Unify, ensuring smooth ticketing processes for large-scale events such as Tennessee State University football games- Resolve customer ticketing issues promptly at gates and box offices to ensure positive guest experiences- Oversee the full lifecycle of ticketing for major events, including detailed post-event reporting- Manage box office staff scheduling and provide training on Titans\' operational guidelines and customer service standards- Facilitate event setup and cleanup, ensuring seamless operations on game days and special events- Handle internal and promoter ticket distribution for non-Titans events, maintaining proper records and inventory.

Education

• Northcentral Technical College

  Associate's degree, Digital marketing

  2018 — 2019