Hailey Oneill
Customer Experience & Operational Leadership Executive
- Role
- Head of Customer Care at Eterneva
- Location
- Mount Pleasant, SC, US
- LinkedIn followers
- 500 followers
About Hailey Oneill
Customer success and operations leader with over a decade of experience building high-performing teams, scaling customer experience programs, and transforming internal processes to drive efficiency and loyalty. Proven ability to 4x annual revenue, consistently exceed SLAs, and lead teams with zero voluntary turnover. Brings a strategic, customer-first mindset and a track record of operational excellence, retention growth, and sustainable scale across departments.
Experience
Head of Customer Care
Jun 2023 — Present
Creating raving fans from our customers, developing and implementing strategies to help fuel customer engagement & loyalty, championing new innovative ideas on how we can continue to improve our customer\'s experience & journey, and implementing strategy, process, & streamlined workflows to exceed targets and celebrate wins.
Education
University of California Santa Barbara
Bachelor's degree, Philosophy
2008 — 2012
Skills
- Research
- Event Planning
- Sales
- Social Media
- Powerpoint
- Marketing
- Microsoft Office
- Management
- Market Research
- Teamwork
- Microsoft Excel
- Outlook
- Social Networking
- Event Management
- Customer Oriented
- Social Media Marketing
- Customer Service
- Leadership
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