Hailey Masterson
Member Experience Response Associate @Function Health
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WORK HISTORY
Member Experience Response Associate @Function Health
Manage community engagement across Instagram, X, YouTube, and Facebook to strengthen brand voice and support customers and prospects-Respond to all social media inquiries in a timely and organized manner-Identify recurring questions and themes to develop macros and improve response efficiency-Monitor and triage user feedback to ensure quick resolution and improved user satisfaction-Flag user-reported bugs and track communication through to resolution-Recommend process improvements to enhance cross-functional feedback delivery and team workflows
EDUCATION
McMaster University Centre for Continuing Education
Human Resources Management and Services
University of Ottawa
Bachelor of Arts (BA)
SKILLS
ABOUT HAILEY MASTERSON
Experienced in customer-centric roles, I\'m a dynamic and results-driven theatre school…
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