Hailey Kraft
B.S. in Communications
- Role
- Banking Customer Service Advisor at Foundever
- Location
- Fayetteville, NC, US
- LinkedIn followers
- 500 followers
About Hailey Kraft
I\'m a firm believer that being passionate about what you do is the most important part of…
Experience
Banking Customer Service Advisor
Sep 2024 — Present · Fayetteville, NC, US
Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional mannerAssisted customers with account transactions, including deposits, withdrawals, transfers, and bill paymentsMaintained thorough knowledge of banking products and services to effectively educate customers on available optionsClosely monitored customer accounts for fraudulent activity or suspicious transactions, taking immediate action when necessaryCollaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues efficientlyServed as a point of contact for escalated customer complaints or concerns, ensuring prompt resolution while maintaining a high level of professionalismInvestigated discrepancies in account balances or transaction history to identify errors or potential fraud casesAssisted elderly or technologically challenged customers in navigating online banking platforms or mobile applications for their convenienceDemonstrated strong problem-solving skills by analyzing complex financial situations and providing appropriate solutions to customers\' financial needsLeveraged active listening skills to understand client requirements accurately before offering suitable solutionsCultivated positive relationships with long-term clients by consistently delivering excellent service tailored to their specific needsParticipated in ongoing training sessions to stay updated on new banking regulations, policies, products, and technologies
Education
East Carolina University
Bachelor of Science - BS
2018 — 2023
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.