Hailee Justine McCumsey
Customer Success Manager @Stonly
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WORK HISTORY
Customer Success Manager @Stonly
Ville de Paris, FR
At Stonly, we revolutionize user experiences by providing dynamic, step-by-step guides that adapt to users\' needs, enabling them to navigate their path to success effortlessly. Our platform facilitates self-serve assistance, digital adoption, troubleshooting, product walk-throughs, mobile and in-app tours, and much more. By leveraging Stonly, organizations can transform self-service into the ultimate method for customers and employees to maximize their engagement with services, software, and processes. SMB Team PioneerFounding member of the SMB support team, driving customer excitement and engagement. Guiding them to adopt Stonly successfully for tangible outcomes. Onboarding ExpertLead customers through seamless platform setup, aligning features with roles. Cultivate confident users who leverage Stonly effectively. Product AdvocateCollaborate to enhance Stonly\'s features and resource offerings. Shape product evolution using valuable user insights. Growth DriverProactively monitor and boost account health, ensuring sustained customer success. Voice of the CustomerLeverage feedback to refine strategies, align with customer needs, and drive impactful enhancements.
EDUCATION
Université Sorbonne Nouvelle
Licence, Médiation Culturelle
Université Paris 8
Master's degree, Communication numérique et conduite de projets
Université Paris Nanterre
Diplôme Universitaire, D.U. d’Approfondissement en langue et civilisation française
SKILLS
ABOUT HAILEE JUSTINE MCCUMSEY
Customer Success @ Stonly
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