Haidy Winston Ab
Customer Success Manager-Strategic- Solving Problems-
- Role
- Global Digital Customer Success Manager at Akeneo
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Haidy Winston Ab
I\'m privileged to have a dynamic Customer Success Manager career surpassing goals for sales, client renewals, and net expansion rate in high-growth companies, combining my strategic and analytical skills with a track record of revenue and profit growth by creating up-sell and cross-sell opportunities. I am an effective communicator with experiencestrategizing and collaborating with C-suite executives to create and execute programs and projects to drive business value via customer training, timely problem resolution, proactive relationship management, and mutual action plans. On the professional side, I am passionate about data analytics when used to anticipate customer roadblocks and offer immediate solutions. On the personal side, I am passionate about traveling and painting! Core Competencies:• Customer Success: strategy development & implementation; customer relationship building; customer service; customer needs identification; customer satisfaction goals measurement; customer survey.• Soft Skills: influencing skills, outstanding organization skills; problem-solving; strong follow-up skills. • Software: MS Office (Word, Excel, PowerPoint); Outlook; Video conferencing (Zoom, Ring Central Meetings); CRMs (Salesforce, SalesLoft) Showpad; SaaS product knowledge (ADP, BenefitMall, CertiPay, Netchex).
Experience
Global Digital Customer Success Manager
Apr 2023 — Present
Akeneo brings a complete and composable SaaS-based solution for managing, orchestrating, activating, and optimizing the entire product record in order to drive compelling and consistent product experiences across all owned and unowned channels and routes-to-market. With its open platform, leading PIM for product data and asset management, and ecosystem connectivity with Akeneo App Store, Akeneo Product Cloud empowers commerce businesses to deliver world-class product experiences that unlock growth.
Education
Uniworld Business College
Associate Degree in Business Marketing, Sydney, Australia
1998 — 2000
State of Florida
220 General Lines, Property and Casualty
2021
Universidad Externado de Colombia
Bachelor of Science in Business Administration
1991 — 1996
Florida Atlantic University
Executive MBA in International Business
2012 — 2014
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