Paul Hagen
Customer experience, design thinking and innovation strategist with a focus on using human-centered design methods to solve complex problems; customer experience expert and former co-host of \"This is CX\" podcast.
- Role
- Principal Director at Alida
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Paul Hagen
Experience design strategist with 25+ years of innovation, design thinking, customer success, strategic planning, digital strategy, market analysis, and emerging technology experience. Track record of advising and coaching C-level executives and executing on innovative ideas that capitalize on emerging technology and business trends. Ability to translate complex emerging technology concepts into business case. Extensive public speaking. Strong interest in applying design thinking to innovate in large systemic issues like education, transportation/mobility, energy/water efficiency, smart cities and healthcare.Specialties: design thinking, human-centered design methods, customer experience (CX), user experience (UX), employee experience (EX), customer success, digital strategy, strategic planning & business model development, educational technology and corporate/environmental sustainability. Former Peace Corps Volunteer (HS Math Teacher, Malawi), Teach For America staffer (National Placement Director, NY), and Cleantech Group research (Head of Research).
Experience
Principal Director
Nov 2020 — Present · San Francisco, CA, US
Lead experience management and design thinking thought leadership for Alida. Work focuses on changing the way organizations interact with people to deliver better experiences and value to customers, employees, partners and the community.
Education
Harvard University
M.Ed.
Stanford University
B.A.
Skills
- Social Media
- Marketing
- Digital Strategy
- Management
- Leadership
- Business Development
- Crm
- Customer Relationship Management (Crm)
- Business Intelligence
- Customer Experience
- Start-Ups
- Project Management
- Educational Technology
- Consulting
- Strategy
- Enterprise Software
- Strategic Partnerships
- Program Management
- Strategic Planning
- Market Research
- Market Analysis
- Business Analysis
- Business Strategy
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