Hagar Abdel-Baky

About Hagar Abdel-Baky

As a dedicated healthcare professional with a proven track record in customer success…

Experience

1. Occupational Therapist

   Duke Homecare & Hospice

   Apr 2018 — Present

   Delivered exceptional customer experiences by providing personalized in-home care to patients. Actively listened to patient needs and tailored treatment plans to achieve their specific goals.• Served as a preceptor and mentored new occupational therapists upon hire, facilitating their successful integration into the team.• Demonstrated strong collaboration skills by working effectively with interdisciplinary teams to ensure seamless patient care. Successfully navigated complex cases involving various medical conditions.• Fostered a positive and supportive work environment by leading employee engagement initiatives. Planned, organized, and promoted team events to boost morale and build strong relationships with colleagues. Successfully led the employee engagement social committee, boosting engagement levels from 47% to 75% at Duke Home Health.• Communication & Advocacy: I was selected to deliver an inspirational patient story at a Duke Town Hall meeting showcasing my strong presentation skills. This project involved developing a compelling narrative that resonated with senior healthcare leaders, highlighting the importance of patient advocacy. My story was later featured in the DUHS \"Real Talk\" series with the CEO of DUKE, Craig Albanese, reaching a wider audience during the fiscal year summary. o See Video at: https://vimeo.com/99•••••78/2a4292cac7?share=copy