Hafsat Moren
Business Data Analyst @Bupa
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WORK HISTORY
Business Data Analyst @Bupa
Manchester, GB
Responsible for enhancing the analysis of customer feedback through Bupa customer feedback surveys utilising Natural Language processing techniques in order to provide actionable insights into customer sentiment.Achievements- Successfully categorised over customer feedback verbatims using Fuzzy matching and assigned them to detractor and promoter comments- Improved decision-making processes by analysing large amounts of business data and presenting insights to stakeholders- Communicated complex data concepts to non-technical stakeholders and helped them understand the value of data insights.Inbox me for more info.
EDUCATION
University of Hull
Master of Science - MS
Osmania University
Bachelor's degree
ABOUT HAFSAT MOREN
I help organisations leverage data and technology to optimise processes, improve decision-making, and drive innovation, while ensuring alignment with business goals and regulatory requirements. In addition, I specialise in implementing and upgrading ERP, CRM, and data analytics systems to enhance operational efficiency and support strategic initiatives. I have over 3 years of experience in data analysis, business process optimisation, and stakeholder management across the healthcare, insurance, and technology sectors, I have consistently delivered solutions that increase operational efficiency and drive growth. My expertise in utilising data analytics tools and techniques, such as SQL, Python, and Power BI, has helped organisations uncover valuable insights, saving costs and improving performance. I work with medium to large enterprises in industries such as Healthcare, Insurance, Telecoms, Logistics, Energy, Retail and Technology Industries. My experience includes collaborating with cross-functional teams to design and implement data-driven solutions that meet both business and technical requirements. Specialties include: Data Mapping | Data Analysis | Process Improvement Business Process Re-engineering | Requirements Gathering | Stakeholder Management | Requirements Engineering | AS-IS | TO-BE | Gap Analysis | Document Design | Workshop Facilitation | Root Cause Analysis | Process Flow mapping | Full Project Lifecycle | Target Operating Model | Business Operating Model | RAID management | Software Development Life Cycle (SDLC)| User stories | User Acceptance Testing Data Visualisation | SQL & Python Programming | Statistical Modelling ERP/CRM Implementation Dashboarding with Power BI & Tableau | Agile & Waterfall Methodologies INBOX ME here on LinkedIn or Drop me an email on h••••••••@gmail.com
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