Hafeezah Mahdi

About Hafeezah Mahdi

Practiced in ensuring customer success in SaaS, telecommunications, and infrastructure implementation rollouts. Adept at finding ways to streamline projects to drive cost savings, decreased timelines and increased efficiencies. Demonstrates integrity with strong collaborative, written and verbal communication skills with a proven ability to deliver solutions in Agile and Waterfall environments including: SDLC, ITIL, SCRUM, Kanban and Iterative processes. Specialties include: Customer Requirements Analysis, Strategic Project Planning, Agile Servant Leadership. Business Process Improvement

Experience

1. Customer Success Program Lead - Security

   Cisco

   Oct 2021 — Present · Alpharetta, GA, US

   Responsible for the strategy, planning, and delivery of Customer Success for Cisco\'s Secure Analytics and Identity Services Engine security product(s). This includes everything from the customer\'s journey, adoption lifecycle and field enablement.

Education

• Georgia State University

  Bachelors, Journalism/Graphic Design

  1997 — 2000

• Keller Graduate School of Management of DeVry University

  Master of Business Administration (M.B.A.), Business Administration and Management

  2006 — 2009

Skills

• Scrum
• Operations Management
• Employee Training
• Q Messenger
• Technical Writing
• Outlook
• Microsoft Office
• Project Management
• Customer Service
• Sharepoint
• Training
• Word
• Program Management
• Business Analysis
• Requirements Analysis
• Ms Project
• Access
• Cross-Functional Team Leadership
• Requirements Gathering
• Project Coordination
• Software Documentation
• Sdlc
• Data Analysis
• Documentation
• Customer Relations
• Relationship Management
• Microsoft Project
• Visio
• Quality Assurance
• Salesforce.com
• Team Leadership
• Strategic Planning
• Analysis
• Vendor Management
• Powerpoint
• Microsoft Excel
• Negotiation
• Project Implementation
• Integration
• Agile Methodologies