Hafeez Kanani
CS & Ops Strategy | CRM Systems Builder | Driving Adoption, Retention & Growth
- Role
- Revenue Operations Analyst at Grow Therapy
- Location
- Berkeley, CA, US
- LinkedIn followers
- 500 followers
About Hafeez Kanani
Problem solver! For as long as I can remember, I have been focused on learning and…
Experience
Revenue Operations Analyst
Jun 2024 — Present
Led cross-functional initiatives with Sales, Onboarding, CS, Engineering, and Clinical Excellence to streamline onboarding of providers/month, enhancing scalability and reducing friction in provider activation Designed and implemented real-time dashboards to monitor pipeline velocity, sales conversion, and operational bottlenecks, enabling data-driven decision-making at scale Re-architected CRM and referral program workflows to improve data capture, lead attribution, and conversion tracking across the full sales and onboarding funnel. Furthermore, Created and operationalized 100+ custom data fields, Playbooks, and automated processes, standardizing GTM workflows and improving cross-team visibility. Analyzed and structured referral leads to optimize segmentation and routing, increasing provider engagement and downstream conversion. Leading to building physician-facing workflow automation, and reporting systems, improving patient intake flow by 10% and driving broader platform adoption Owned triage and resolution of 800+ monthly support tickets; implemented ticket categorization and prioritization logic, improving turnaround time and operational clarity Conducted system audits and introduced pipeline process improvements to increase data integrity and ensure operational compliance Spearheaded strategic updates to provider termination and account handover processes by introducing automation and structured data capture, reducing manual effort by 60%, improving transition timelines and internal visibility, enabling CS and Sales leaders to make faster, and data-informed decisions on resource planning and account reallocation
Education
Northumbria University
Bachelor of Business Administration (BBA)
International School Moshi
International Baccalaureate
Golden Gate University
Master of Business Administration - MBA
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