Hadley MacDonald
Head Call Center Services and Partner Training @Collabria Financial Services Inc
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WORK HISTORY
Head Call Center Services and Partner Training @Collabria Financial Services Inc
CA
Collabria Financial is a Canadian credit card issuer offering customized card programs for approximately 230 Canadian credit unions, serving their consumer and commercial members. I am accountable to deliver customer service excellence to the cardholders as well as to our credit union partners and their staff.
EDUCATION
Saint Mary's University
Bachelor of Commerce, Business Administration
Dalhousie University
Personnel Management & French Literature
Université catholique de l'Ouest
Center of French Studies
SKILLS
ABOUT HADLEY MACDONALD
A senior leader with corporate, operational excellence and financial services experience, including the start-up of Tangerine. Successful in building high performance teams focused on employee development, engagement and mentoring. Committed to excellence in customer service and operational efficiency through process re-engineering and award-winning solutions, while addressing increased regulatory and risk requirements. Focused on leading change in both small and large financial institutions, domestic and international for the start-up, purchase and integration of newly acquired companies as well as transformation of existing companies.Specialties:* Leading Change & Business Transformation * Operational Excellence & Continuous Improvement* Building High Performing Teams * Employee Development and Engagement* Client Satisfaction * Start Up, Purchase & Integration, Transformation
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