Hadleigh Smith
Head of Partners, Digital Customer Experience Coe @Capgemini
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WORK HISTORY
Head of Partners, Digital Customer Experience Coe @Capgemini
London, GB
EDUCATION
Gravesend Grammar School For Boys
GCSE & A-Levels
Bournemouth University
BSc (Hons), Information Systems Management
SKILLS
ABOUT HADLEIGH SMITH
I fuse startup thinking and agile delivery methods to help established companies across multiple industries and the public sector increase their customer value, drive operational effectiveness and thrive in an evolving world.With an agency and consultancy background, I work closely with my clients to understand their challenges and marketing needs to deliver customer engagement and ROI by delivering the solution they need using the right technology. My everyday focus is to constantly strive to deliver solutions to clients that meet their business objectives in new ways.Excellent communication and leadership skills, with strong organisational aptitude to manage teams, liaise with clients and multi-task using common sense.PRINCE2 and AgilePM qualified practitioner with experience of agile and waterfall delivery, ensuring a high standard of client service with a ‘can do’ attitude exemplified by my ability to translate the creative push of ‘this is what we could do’ against the technologist view of ‘this is what we can do.’Specialties: Digital, Board Director, Production and Operations Director/Leader, Partner and Vendor Management, Client Services, C-Level Relationship Management, Project Management, Agile & Waterfall, Team Leadership, Quality Assurance Management, Issue and Risk Management
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