Hadiatoulaye Bah
Customer Service Representative @Cynet Systems
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WORK HISTORY
Customer Service Representative @Cynet Systems
Burlington, KY, US
Assist customers using state computer systems to complete driver’s license, ID, and vehicle-related processesProvide clear guidance on procedures, forms, and documentation requirementsEnter, verify, and update customer data accurately in internal systemsSupport users with process-related system questions and application navigationEnsure compliance with state regulations and identity verification proceduresMaintain professionalism and empathy while assisting customers in high-volume, time-sensitive environmentsIdentify and escalate system issues or discrepancies to appropriate support teamsProtect confidential and sensitive information by following security and privacy protocolsCollaborate with team members to ensure smooth daily operations and customer satisfaction
EDUCATION
Lansana conte University
Bachelor's degree, Business, Management, Marketing, and Customer Service, Economics
Per Scholas
ComptIA A+, Troubleshooting hardware, software, and Network issues.
ABOUT HADIATOULAYE BAH
Business Management graduate with experience in customer service and server operations, skilled in empathy, problem-solving, and supporting users in fast-paced, high-pressure environments.CompTIA A+ certified, with hands-on training in hardware, software, basic networking, and IT support through Per Scholas.Currently working at the Kentucky Bureau of Motor Vehicles (BMV), where I use computer-based systems to assist customers with process-related requests, ensure accurate data handling, and provide efficient front-line support.Passionate about combining technical knowledge with a customer-focused mindset to support IT systems, resolve issues, and contribute meaningfully to professional IT environments.Open to new opportunities in IT Support and always happy to connect with professionals in the field.
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